Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

Who We Are

Snoof UK Ltd (“we”, “our”, “us”) is the data controller responsible for your personal data.

Personal Information We Collect

• Order Information: when you place an order, we collect your name, billing address, shipping address, email, phone number, and payment details (via Shopify Payments, PayPal, or credit/debit card).

• Device Information: such as IP address, browser type, time zone, and how you interact with our site. We collect this through cookies, log files, pixels, and similar technologies.

• Marketing Information: when you sign up for newsletters or promotions, we collect your name, email, and marketing preferences.

How We Use Your Information

We use your information to:

• Process and deliver your orders (contract).

• Communicate with you about your order (contract).

• Detect fraud or misuse (legitimate interest).

• Improve our website and advertising performance (legitimate interest).

• Send you marketing emails or texts when you have given consent.

Sharing Your Information

We share your data with trusted providers who help us run our store:

• Shopify (website host & payments). Shopify Privacy

• Google Analytics (website usage data). Google Privacy

• Logistics partners (to deliver your order).

We may also share your information to comply with legal obligations.

Cookies

We use cookies to make our website work and to improve your experience. Some cookies are essential, while others (analytics/advertising) require your consent. You can manage cookies through your browser settings or via our cookie banner.

Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Object to processing or request restrictions.

• Withdraw consent for marketing at any time.

• Request data portability.

• Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

To exercise your rights, contact us at: hello@wearesnoof.com.

Data Retention

We keep:

• Order records for 6 years (for tax/legal purposes).

• Marketing information until you unsubscribe or withdraw consent.

International Data Transfers

Because Shopify and some providers operate globally, your data may be transferred outside the UK (e.g. Canada, US). Safeguards such as adequacy decisions or contractual clauses are in place.

Updates

We may update this Privacy Policy from time to time. The latest version will always be on this page.